TheWeb
SUPPORT
// IN-APP SUPPORT
You can also reach us directly from inside the app — tap the FEEDBACK button in the main panel. Reports and feedback go straight to our team.
// FREQUENTLY ASKED QUESTIONS
HOW DO I GET A REFERRAL CODE?
TheWeb is referral-only. You need a code from an existing member to sign up. If you know someone on the app, ask them to share their code from their profile screen.
HOW DO MESSAGES WORK?
Messages disappear after 24 hours. This is by design — the app is built around being present and available now, not maintaining a permanent archive.
HOW DO I CHANGE MY STATION OR AVAILABILITY?
Tap your profile icon in the top bar. From there you can update your station, your free time blocks, your name, photos and more.
WHAT IS A BLIP?
A blip is a gentle tap — a way of letting someone know you've noticed them without sending a full message. It shows up as a small sonar icon in your chat thread.
HOW DO I REPORT SOMEONE?
Open their profile and tap ⚑ REPORT, or use the REPORT button in the main panel. Reports are reviewed by our team promptly. You can also block someone from their profile — they'll disappear from your map silently.
HOW DO I DELETE MY ACCOUNT?
Go to your profile → scroll to the bottom → DANGER ZONE → DELETE ACCOUNT. This permanently removes all your data including photos, messages and availability. You can also request deletion by emailing
vita.thewebsite@gmail.com.
IS THE APP FREE?
Yes, TheWeb is completely free to use.
WHO IS THE APP FOR?
TheWeb is for queer women and lesbian-adjacent people in London. It is trans-inclusive, no caveats. Users must be 18 or over.
// PRIVACY & LEGAL
Privacy Policy
Child Safety Standards
Request Account Deletion